Customer Testimonials
Especially helpful answering all of my questions which is greatly appreciated because I was unfamiliar with the Ford Maverick truck.
Great experience from start to finish. Nicholas was phenomenal and I got a great deal.
I purchased a 2025 Ford Mustang GT this year, and it should have been a great experience owning the muscle car I have always wanted. While the car looks great, the overall ownership experience has been disappointing. Within the first 10000 miles, the vehicle has been in the shop three times for the same issue, a camshaft bank 2 failure. The first visit resulted in no diagnosis because the error could not be replicated. The second visit led to replacing the engine wiring harness. Now, on the third visit, the car has been in the shop for three weeks with no clear update ... Read More DealerRater - May 23, 2026
The salesman was excellent above and beyond my expectations thank you Tom for getting me in to the perfect maverick
Kind, helpful, efficient, straightforward, not pushy, not aggressive, patient. Great car buying experience. Great selection with wide variety to suit anyone’s needs.
Car buying process went smoothly and they did not try and push extra unwanted packages.
Just purchased a new 2025 Ford Maverick it was the quickest and easiest car purchase I have ever made. Thank you to our salesman Mike Z and his crew they were great. I would definitely purchase another vehicle from them.
Fantastic service. Hassle free sale from Mike. Thanks a bunch. I bought two vehicles from him.
We had a VERY pleasant experience buying a new Ford Maverick truck from Tom Keefe at Mullinax Ford of Olympia in May of this year. It was so nice not to have to negotiate the price. Not only did we feel that we got a fair price on the vehicle, but Mullinax ended up sending us a check for a "refund of price protection" that they said they missed at the time of purchase. It was a very nice surprise, and we love our truck. We highly recommend shopping for a new vehicle at Mullinax Ford.
My experience with Mullinax Ford Service reads like a masterclass in how to mismanage even the simplest tasks. I wish I could give them a “0,” but apparently, that isn’t an option.
It began in April, when I scheduled service because my car couldn’t connect to Wi-Fi, use the FordPass app, or download software updates — features advertised as standard. On drop-off day, I heard nothing until 2:30 PM, when they asked to keep it overnight. I was out of town, so fine. The next morning, still radio silence. When I called, I learned my APIM was faulty — yet, naturally, not ... Read More DealerRater - Nov 3, 2025
I recently bought a used 2013 Ford Eascape at Mullinax in Olympia Wa. Ryan was the sales person I dealt with. He was very helpful, informative and not over bearing. I was impressed with the transaction all being done right in the dealership. Just have to go back for the license plates. There was concern that was taken care of at the service department. Dealt with Robert, who was as good to deal with as Ryan. All in all was a much easier experience than I was anticipating. Thank you Ryan and Robert. Sandy
The dealership and their team were helpful and worked to ensure that our needs were taken care of. We'd reccomend that if you're looking for a vehicle that you check out Millinex Ford. Thanks, Rob H.
Generally I dread buying a car. After my experience at Mullinax I may not wait 10 years before I work up the nerve again. Matt G was awesome.
Super easy experience and zero stress. I texted with Austin a few times he told me to come in and I came in. We did the deal and I left. There was a slight issue with the vehicle which he fixed right away to include personally cleaning some of the vehicle himself.
I initially called them from about an hour's drive away. The Maverick I was interested in was parked by the door and ready to go for a test drive by the time I got there. All my questions were heard and answered calmly and professionally. The salesroom floor was quiet, clean and comfortable.
I gotta tell you, Mulinax pushes the uncar guy envelope, but They are about Thier business. Jon expressed genuine interest and the finance guys were rocke ship fast. I’ got a sort of rare car for its age, but it the exact year I’ve been scouring the Earth for, and only 30k miles Happy Hsppy, Joy, Joy. Best dealership in Olympia by a crooked mile. Thanks guys you made my decade.
Good experience. A little gentle pressure, nothing inappropriate. Both sef and bobby were pleasant and informative
The team at Mullinax was a pleasure to work with. Mike answered all of our questions and made buying our truck from out of state a breeze. He was upfront and transparent with costs, and even managed to get the bedliner sprayed in on a pretty short notice. We were able to fly in, sign papers, and were on our way shortly. I would definitely recommend considering them for your next new Ford purchase.
Purchased a brand new ford at mullinax it sits in the driveway don't run called mullnax they said they might be able to look at it in2 months luckily Titus will is going to fix it today service at mullinax is terrible and the girl on the phone is very rude
Initial email communication with Juan (Sales Manager) was fast and helpful. We probably exchanged a dozen email before I decided to come in. My sales rep was Jonathan and in all honesty, you could not find a nicer, more knowledgeable or a man with integrity than Jonathan. One minor glitch would be the poor personality and disrespectful behavior of the finance manager that handled my paperwork. But he did get better as things went forward. I highly recommend this dealership and to top it off, my wife and I both love the car. Thank you Mullinax Ford.
There are nice sales people there, and at least they knew quite a bit about electric cars and trucks (unlike some dealerships and sales people!). They do not work on commission, just on number of cars sold, so lower pressure to upsell. They did not know the details of the Ford Charge Station Pro, that this is what enables the truck to have Bidirectional Power to your house, or that it is an 80 AMP LEVEL 2 CHARGER, or that the included installation is worth another about $1500! This led to it not being included with my truck, instead there was a small ... Read More DealerRater - Dec 25, 2024
Very easy process, everything was straightforward. Chad was great to work with. Took a little longer than we expected to get the truck prepped and ready to take home, but we bought one that had just hit the lot so not a huge deal.
Tom Keefe was very patient and helpful in the whole process. I will definitely recommend him to my friends and family. Great experience
I want to take this opportunity to acknowledge Mr. Austin W. McKinzie. He made my experience with the purchase of my Escape very easy. He is very professional and knowledgeable about the vehicle I wanted to purchase. Austin explained all the features of the vehicle to my satisfaction. He is an excellent asset to your organization. I would recommend a cash award, if that is available, to let him know that he is appreciated for the work he does. Thank you Austin! Gloria Hilman
This review is for Diane Adams, Financial Manager, from Mullinax Ford in Olympia, Washington. Ms. Adams explained every detail of the contract with us. She was very thorough. She is very professional and very pleasant. I recommend a cash award be given to Ms. Adam. Thank you, Gloria Hilman
After purchasing 3 trucks here I wouldn't recommend any ford dealership. I thought the truck we were buying was on sale for $54,000.00 plus tax, license, etc. After it was written up and was $65,000.00 I was shocked!! Then I was told that because I wasn't financing through ford I didn't get the sale price!! Seriously that didn't say that anywhere in plain English!!
I had a great experience at Mullinax Ford of Olympia. I worked with Chandler again and he did Awesome!! Week earlier I bought a 2024 Ranger and realized I needed a BIGGER truck; I came back to Chandler, and he took care of me and helped me into a 2024 F150. Also, Chad the Sales Manager was there to help and the whole second experience was Great !! Every time I stop in, the people are very friendly and kind and helpful.
Best experience I've ever had buying a car. I felt at home and the deal I got was amazing. I'd definitely refer people to this dealership.
Sales people don't seem to care if they sell any cars. 4 o'clock on a Friday and not one sales person asked if I needed help.
Dealer and salesman Sef went above and beyond to make our purchase pleasant and enjoyable. The issues with the vehicle we purchased were totally resolved to our satisfaction.
Extremely pleased with our experience with Jim Mohling and the rest of the team. Up front pricing and trade in value was top notch.
The experiance was excellent. The staff was friendly. They held my car for me for 3 months untill I was able to pick it up.
As with the other Ford vehicles I and family purchased at Mullinax was treated well and not got the run around with misc fee's and nonsense common with other dealers and brands. Came away with a new 2023 Escape Hybrid @ 0% ford financing for 5 years and a good trade in acv for our 4 year old jeep. Thank you again Brian and Austin.
I picked up my new 2024 Bronco this afternoon. Chandler helped me order it in November and walked me through the whole purchase process and vehicle orientation. I am very pleased with Chandlers easy no push professionalism and Mullinax as a whole. Very friendly honest people.
Extremely friendly, helpful, and efficient. They went above and beyond all my expectations. Even with supply chain issues their attitude was always upbeat and positive. Showed real 'team effort' in getting my truck readied and delivered
Scammers. Through and through. They lie and cheat. They give you every excuse in the book as to why they can't deliver simple paperwork -- nearly came down to them claiming the dog at it. They refuse to take responsibility for delivering defective goods. If you go here, you will be cheated.
After multiple days and many tens of hours of searching nationwide I purchased my truck from Mullinax Olympia. Most of the deal was done all the way from California on the phone and by email. Chandler was straight forward and honest. Answered every question I had and I never felt he was just telling me things I wanted to hear. He occasionally cautioned me with information I found disappointing but was what I needed to hear. When I flew to Olympia to pick up my truck he and his managers were completely prepared to finish the transaction. No surprises and ... Read More DealerRater - Dec 28, 2023
Friendly, direct with all responses. Consistent attitude with all company participants.All purchasing decisions were unforced.
If I could give them 0 I would. Completely deceptive and predatory business practices.
The manager ( can't remember his name) was completely unprofessional. They ran a hard credit check on me 4 times and did in house financing which they benefit from.
They didn't use the credit Ap I turned in with my husband and my information. We're both disabled vets and he has retirement pay. They used my sons credit Ap who has no income and attached my name to it with only my income. They then quoted us a 12.3% interest loan from in house financing. My husband ... Read More DealerRater - Oct 24, 2023
I had the pleasure of working with Gaberiel while buying my new truck. A very friendly,very honest, very professional sales individual.He made this a No Pressure expierence. Just the way I prefer, quick and easy. quick a g
Sef and Jon were great! They were super friendly and helped the trade in and buying process go smoothly. We are very happy with our purchase
Very courteous and professional buying experience. Jonathan Ramez was well informed regarding features of the Ford superduty trucks and was able to answer all my questions.
The dealership in general was great but our sales person made the experience particularly a positive one. Thank You Johnathan.
Gabe and diane was great service Thanks so much for the help God bless have a great day
Very Professional and willing to take care of anyone thank you for helping me find the right truck. Also made you feel like they were there for you instead of wanting the commission
Great experience! No pressure from dealer to buy. Very honest and it was a a quick and easy process.
The people were nice enough, but they sold 2 of the 3 cars I came to look at and didn't let me know until I got there.
My car buying experience was great. They were professional, polite, and put no pressure on me. The paperwork process was quick,simple and straightforward. They found the best price with a superb Interest rate…..way better than what the average market is now. I would suggest to anyone to shop mullinax Ford in Olympia.
This is the 3rd new car I have purchased from Gordon Abear at mullinax Ford of Olympia.. so happy with our 2023 Ford bronco sport big bend .. customer service is out of this world.. I will recommend all to this dealership.. thank you all so much
No pressure, very friendly, very fast. Was seriously the BEST car buying experience I’ve had!
They knew I didn’t have a ton of time so they took care of everything they could before I got there. I was in and out within an hour. Great service.
Very easy to communicate with. From the salesman, finance department, parts department and detail shop. They gave me a fair trade in also. A pleasure to deal with.
No pressure. My salesman was very knowledgeable and was easy to talk to. The whole process of buying car was very simple unlike.
Bought a new 2022 Ford Mustang GT, early March 2023. This is the second new Ford I have purchased at Mullinax in four years. Matt Gonzales was my sales person in both purchases, and he is the only sales person I deal with. Matt is very friendly, knowledgeable, and professional. Friendly, no pressure dealership that I highly recommend!
Jim was great to work with. Very knowledgeable took time to explain the functions of the trucks systems
Mullinax Ford certainly takes the stress out of the car buying process. Fixed prices and fair trade-in offer. Never has a car purchase been so relaxing. My sales rep , Gordon Abear was a pleasure. Brian Caspar made a great offer for my trade-in. Bobb Pruess walked me through the finance procedure without pain or pressure. I will certainly recommend Mullinax ford to everyone I know and will look to this dealer for future purchases.
Best dealer experience in my life. I was even a sales person when i was younger..
Second vehicle I have purchased here at Mullinax Ford. They make the whole process easy. And my salesman Jacob Schafer was a pleasure to work with.
Even having to wait a year for my Ford Maverick, Mullinax made the wait a little easier. Working with Brian Casper has been great.
Jefferey was was helpful and dealership was very fast at getting all the paperwork done.
Ben is a great asset to the Mullinax team. He exceeded our expectations when he explained all the features of our new Ford Maverick.
They listen to your needs and wants. They will try their very best to find that vehicle that you so much desire . The vehicles at Mullinax are top notch vehicles. I have purchased three from them. And I do not have a bad word to say about any of them . There’s no smoke and mirrors . What you see is what you get , upfront pricing excellent customer service . Ben Medina has been my sales representative for many many years . He’s extremely knowledgeable of their inventory sales and service.
Courteous, kind, efficient, helpful, timely. The dealership and the staff, from sales to finance were engaging and caring.
Very happy with the service we received on the purchase of our new 2022 Ford F-150 Tremor. Jeff was very responsive and helpful.
Great service. Friendly and kind sales representative. I was informed regularly regarding the status of my car. My original visit was for service and I ended up trading in for a different vehicle.
This our third vehicle that we have purchased form them , each buying experience has been pleasure. Working with Ben and Debbie is great , they are very helpful and good listeners and caring that you are getting the vehicle that you need and want!
Ben and Dan were fantastic to work with and went above and beyond to help me find the right auto. Their patience and understanding were incredible and made this whole auto buying journey a joy. I will highly recommend this dealership to everyone I know. How incredible to find such nice people to work with. Kudos Ben and Dan and thanks for everything!!!!
Great and friendly service! They are willing to with you to get what you want!
Worst service dept and sales I literally hate them Completely clueless about any topic. Period. . Regret with every ounce in my being. ever buying this hunk of crap mach e should have gotten a Tesla instead. This car and dealership are a joke. Hate them all
Jeff was great, lots of communication all through out the almost year process of me trying to figure out what I want to finally ordering a vehicle to the waiting game. Ford it’s self is horrible. How are you going to tell customers that you have sourced all the parts to make their vehicle., start production and then for the following 6 months tell them it’s in a chip hold. Give them 3 different dates of delivery and miss both of them. How do you even say it’s shipped and miss the delivery date after shipping?? Ford really needs ... Read More DealerRater - Jul 9, 2022
A lot smoother than most dealers I’ve used and no pressure. The salesman and finance manager were both long term employees. Unusually healthy culture for a car dealer. I’d recommend them.
Great service buying a used car. Love their no haggle pricing (and very fair price), and they gave me a very good value on my trade. Only niggle: they put an awful dealer decal on the car bumper that takes paint thinner and a putty knife to get off. Unfortunately, too, their license plate frames are really ugly, so you need to spend money to replace them. (I otherwise leave the dealer frames on when I buy a car, usually for years, when they are an unobtrusive color, but these are bright yellow.)
Jon Robison was great. The sale was a little more complicated that we thought it would be, but we worked through it and I was very pleased with the outcome. Zach was great to work with, Grant churned it out... and Bobb-I wrapped it all up. Thanks for the great work!!
Jon Robinson, Diane Adam, and the Mullinax Olympia staff were great to work with on the purchase of a 2022 Ford Transit Connect Wagon. It was easy to discuss what our trade-in option was and additional accessories and extended service plans, and extended warranty plans were on this purchase. Having almost 30 vehicle purchases and 20 motorcycle purchases in my past, I appreciated their honest pricing and all were very polite and knowledgeable.
To the entire team at Mullanax Ford , I’ve bought 26 vehicles here over the past 5 years, and feel like there No. 1 customer every time I visit. Together with this team in place , they all contribute to a exceptional Dealership to do business. Thanks to all of you for putting up with me . B. Jordan
The dealership was very professional and organized. My salesman was Jim Mohling and he was excellent. My new Maverick is outstanding.
Very honest, respectful, true to their word, listens to customers, very courteous customer service and management.
Open honest pricing. Called the day before to confirm price and availability. Worked with Jeff and Bryan.
Great people great deals definitely will give them my business love our new Ford Edge
Helped me with a great deal and very polite. Was very comfortable and enjoyed the employees.
I usually try to avoid dealerships if I’m able. I purchased my last car on Carvana for that reason but I really enjoyed working with everyone here. It was fast and painless.
I walked in the dealership with a purchase in mind. Met Chad James, he helped me find exactly what I wanted, no pressure, I bought used, all little repairs were done right and quickly. I would describe my whole experience as very comfortable. I would definitely go back to Mullinax when I look for another vehicle.👍😃
Great dealership. Jon and Diane were great people. This was a no pressure sale. They did everything we asked of them. It was an enjoyable experience.
Over the years I've bought a LOT of cars from a lot of dealerships - Jeffery and Diane (finance/paperwork) made this one of the most pleasant and quick experiences. Honest and upfront with information, no games - I really appreciated that!
No pressure from salesman. Easy to work with. Financing was easy. Offered us more for our trade in than the other dealer we dealer we started with
They were very Helpful, and friendly. I found the vehicle that I was to look to buy.
Always very personal, friendly, and professional! Brian Casper is amazing! Highly recommend for all repairs and purchasing!
Easy process, but please recognize that it's basically a no bicker sticker. Sales staff are not paid commissions so that helps in the sense of not a high pressure location.
Very helpful and quick, great costumer service and I was in and out in no time!! Definitely would recommend anyone who wants a great car buying experience without the hassle.
Mullinax Ford, and Jeffery Fredrickson, in particular, were courteous, truthful and helpful, making this car purchase a great experience. I am a careful and informed shopper and therefore recognize a good dealership when I see one. Mullinax is a good dealership. Thanks. Everyone!
Very friendly,professional,dealership.I Will definitely recommend them for folks car shopping for sure!
The salesman Jim was very personable and easy to talk to. I appreciate his honesty and the time he spent with me to get a great car. I also appreciate the finance guy - he was honest and upfront as well.
Bought my dream mustang Shelby gt350 from Chad Ojard mustang enthusiast. It was a pleasure working with him and I look forward to future business with him.
Sef was super helpful from the beginning. Always kept in touch with updates and made the process easy. Also Dan in finance was really nice and informative as well!
Very good, service, professional on all levels during the car buying process. Was made to feel at home during the whole visit.
Went two times to go see a specific truck and it wasn't there! On a Saturday and a Tuesday driving from Tacoma. The first day it was getting a dent fixed and the second was waiting on a panel. Total waste of time.
I wrote them telling them they could take the truck offline until it is available. Ohh the second time I had scheduled a test drive.
In comparison there was a truck in Puyallup I wanted to see but there was a leak and it was at the muffler shop. Instantly the guy offered to drive me ... Read More DealerRater - Feb 1, 2022
Grant Wiley and Chad Ojard were fantastic to work with. The used vehicle exceeded my expectations. i cannot recommend them highly enough!
Very easy and comfortable experience overall. Our salesman was Gordon. He was down to earth and sincere. He helped us find exactly what we’re looking for which was an F150.. The test drive was a real test drive, and they actually encouraged us to drive on the highway. I’ve had other dealers who just let me drive a car around the block! Between Gordon and the finance gal (Diane) both worked to make our dream a reality. I would definitely buy again from Mulinax!
Appreciate the no pressure buying environment. Pleasant compared to other dealers who use the usual sales tricks. Steve, Dan, and David very helpful and professional. Car delivery prep very thorough. Will come back and strongly recommend to others. Daniel Good
Great experience friendly sales and finance people. Very happy with service e we received, including my dog.